Session Cookie Failure Notice
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You cannot see any video or hear any audio.
This is not necessarily an indication that the live streaming video will not work. Without
knowing if your live stream has already started, the most complete test is to
try streaming an archived video clip. However, at times the archived video
behaves differently from the live streaming video.
- What is supported?
Windows
Media Player 6.5 or above in conjunction with IE
6 or later.
Flash Player 9 or later with any of
the supported
browsers.
- Click here for problems with
Adobe's Flash Player. Continue for help with Windows Media Player.
Let's check your version of Windows Media Player. If you see this:
then you need to either install a player or update your current
player.
If you see a black rectangle, then place your mouse cursor over the
rectangle and press the right mouse button. Scroll down to "About"
and click on it. A window will pop up with your player's version
information in it. Check that the player is compatible (Windows Media
Player 6.5 or greater, Flash Player 9).
- Typically, Windows Media Player automatically downloads any
required codecs from the Internet and installs them.
However, this may not happen for the following reasons:
- The necessary codec (typically, a non-Microsoft codec)
isn't available on the codec server.
- You have an older version of the Player and your automatic
codec-download option isn't enabled.
- The Internet security settings for your browser are set too
high.
- If you have an older version of the Player (prior to Windows
Media Player 9 Series), you can check your codec download setting by
doing the following:
- In Windows Media Player, on the Tools menu, click Options,
and then click the Player tab.
- In the Auto upgrade area, make sure Enable automatic codec
download is checked, and specify how often you want the Player to
check for updates.
- Or you can reinstall the player. Be sure to leave all boxes
checked during installation!Upgrade
Player Plugin
- You can change your Internet security settings (if you are
logged on as an administrator or a member of the Administrators
group) by doing the following:
- In Control Panel, open Internet Options.
- Click the Security tab, and then click Internet.
- In the Security level for this zone area, click Default
Level.
- If you can’t play the file after completing this procedure,
restart your computer, and then try to play the file again.
- If you still can’t play the file, try to play another file
with the same file name extension. If you can play this file, then
there is a problem with the file that you want to play.
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*Note: A user may have Windows Media Player 11 installed on
his/her machine but the browser may be using an older plugin. This is
not uncommon. There is a checkbox that allows automatic codec
download. Sometimes this box is unchecked during installation. So
reinstall the player and leave all boxes checked! Upgrade
Player Plugin
- Flash Player 9 or later.
- Please visit Flash Player's Help page.
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If you can see the video but cannot hear audio, then this section is
for you.
If you cannot see the video and cannot hear the audio, then click here. This suggests
there may be a problem with your PC and not with the streaming media.
This is not necessarily an indication that the live streaming audio will not work. Without
knowing if your live stream has already started, the most complete test is to
try streaming an archived audio clip. However, at times the archived audio
behaves differently from the live streaming audio.
- First we check the simple things. Make sure all connections
are proper and the speakers are pluged in, turned on, and turned up.
- Next, make sure that the media player is not muting the
sound. There is an icon in the image of a speaker. Clicking this icon
will usually mute or unmute the player's sound. When the player is
muting sound, the speaker icon should have a slash through the middle
of it. If this is what you see, click the icon to make the slash go
away and test again.
- Still not working huh? Next we test that you can hear audio
sounds that your operating system (windows only) makes.
- Click on start menu and go to control panel.
- Double click on the "Sounds and Audio Devices" icon. The
"Sounds and Audio Devices Properties" window will open.
- With the volume tab selected, make sure the checkbox next
to mute is unchecked. If it is checked, uncheck it and click apply
and then click ok. Run test again to make sure changes took effect.
- Click on the "Audio" tab. Under "sound playback" in the top
third of the tab, check that there is a default device selected in
the drop down menu. If there is not a default device selected or you
are unable to select one, then your PC does not have an audio card
or the PC is unable to configure your audio device due to driver
issues.
- With the "Sounds and Audio Devices Properties" window still
open, click on the "Sounds" tab. In the middle of the tab you will
see "Program events:". Under the program events there is a select
area with a list of sounds. Each sound has a speaker icon on the
left with the sound name on the right. Click on one of the sounds a
click on the black arrow.
- If you are still having problems, please see Microsoft's
WMP Knowledge Center and be sure to upgrade to the most recent
version of Windows
Media Player or Flash Player.
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